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Statement of Purpose Domiciliary Care
CAMPHILL COMMUNITY CLANABOGAN
Domiciliary Care Agency
STATEMENT OF PURPOSE
June 2010
1 Aims
The Camphill Communities are sustainable Intentional Communities which are registered charities.
The aim is life, work, learning and personal fulfilment of people whether with a learning disability or not who choose a community setting and lifestyle.
To this end Camphill Communities provide a community ethos which seeks to ensure that each individual's intrinsic worth is valued and respected. Each individual can develop a secure sense of belonging within a supportive extended-family group setting.
For people with a learning disability we provide support and care in order to meet their needs and maximise their dignity and independence, and we promote life opportunities so they can achieve personal fulfilment, an improved quality of life and inclusion in society. Adult residents and coworkers and their families share life and work together to maintain and develop the Community.
We aim to provide a valued and innovative service that will make a meaningful difference to the lives of people with learning disabilities, to their carers and families.
1 Detailed Objectives which serve this Aim and how they are achieved
Objective: to promote and provide:
1 Life sharing, through a participatory style promoting inclusion within a mutually supportive social setting facilitating friendship and companionship in family-style house communities on the same site.
2 Individualised support and care for people with a learning disability according to the values of privacy, dignity, respect, choice, independence, individuality and empowerment.
3 Cultural, artistic, social opportunities within and outside the Community.
4 Work which is personally meaningful and rewarding and contributes to the Community. Opportunities include work in the farm, garden, estate, craft workshops (e.g. weaving, woodwork), food processing (baking, own produce) and household tasks including meal preparation, cleaning and laundry.
5 A healthy lifestyle in a setting which supports exercise, good diet and lifestyle choices in a balanced way.
6 Effective healthcare through mainstream services and appropriate involvement of professionals. Complementary and anthroposophic medicines and therapies are available through trained practitioners if wished.
7 Care and respect for the environment including the use of sustainable resources and Social Care Farming where Demeter certified high standard organic produce is produced for the Community.
8 Individual rights and equality of opportunity while ensuring a balance between rights and responsibilities and independence and interdependence. This is achieved by providing a high quality service, which demonstrates equity, irrespective of age, gender, severity of disability or complexity of needs.
9 Good Governance and effective management which is transparent and accountable.
10 Working in partnership with stakeholders, namely residents, their families and representatives, commissioners, funders and regulators of services and professional colleagues.
11 Quality assurance and consultation with residents, carers and workers by listening and reacting to their wishes and concerns and regularly reviewing processes.
12 A high quality professional service delivered by trained and well supported and motivated workers.
2 Nature and Range of the Services
We offer a Domiciliary Care service within the Community for up to 30 residents who have chosen to live here within the Supporting People programme.
Adults (18 years and over) with a learning disability and/or mental health needs and associated difficulties e.g. physical or sensory disability, autistic spectrum disorder, may apply.
The services are fully integrated into the holistic and professional aims and objectives of the Community.
Residents' need for Domiciliary Care is assessed by the Manager of the unit (Home Coordinator) together with social worker and family/carers.
The Care Plan includes a detailed record of personal and intimate care needs and is reviewed yearly. This covers all support needs relating to bathing, teeth, hair, nail care, continence care, medication, dressing, and notes any risks which need to be managed in relation to personal care.
2 Services Provided/Facilitated by Camphill Clanabogan
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Provision
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Housing Management |
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Work/Day Activities |
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Educational |
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Culture and Recreational |
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Holidays |
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Therapeutic Activity |
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Finance |
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3 + 4 Registered Provider
Martin Sturm
Address:
Camphill Community Clanabogan
15 Drudgeon Road
Omagh
Co Tyrone
BT78 1TJ
The Registered Provider has the following relevant qualification and experience:
- Senior Staff Member Camphill Community Clanabogan - since 1988
- Financial Appointee for all residents - since 1989
- Director Craigowen Housing Association - since 1989
- Trustee Camphill Communities Trust NI - since 1992
- Executive Director Camphill Community Clanabogan - since 1994
- International Leadership Course 2006 - 2009
- NVQ 2 Health and Social Care 2008/09
- NVQ 3 Health and Social Care 2009/10
3 + 4 Registered Manager
Peggy Faulhaber
Address:
Camphill Community Clanabogan
15 Drudgeon Road
Omagh
Co Tyrone
BT78 1TJ
The Registered Manager has completed the following professional training and holds professional qualifications relevant to the position:
- Senior staff member Camphill Community Clanabogan - since 2000
- Diploma in Social Work - 2003
- Post Qualification Award in Social Work (Part 1) - 2005
- Biographical Consultancy Training 2006 - 2008
- Executive Director Camphill Community Clanabogan - since 2007
- Post Qualifying Award in Social Work (Part 2 - 6) - 2010
5 Types of Settings
The Community consists of 6 independent, family style units located on the same site. Each unit houses 2-7 residents as well as live-in support workers and their families.
Each resident has his/her own bedroom and uses a shared bathroom, typically 2/3 persons per bathroom/toilet. Many bathrooms are to disabled standard with facilities for assisted bathing, grab rails, wheelchair access, level deck showers.
The Community and houses are managed by vocational coworkers, each unit having one or more Domiciliary Care Managers. The Registered Provider and Registered Manager live on site.
Volunteer coworkers assist with the personal and intimate care of residents. They receive Induction training and are supervised by the Managers.
Additional support workers and ancillary workers are employed and come in by rota.
In addition to the presence of social care values such as dignity and respect, choice, independence, empowerment, inclusion and equality, our person-centred approach and the emphasis given to a homely, domestic setting and lifestyle make the care and support offered at Camphill Community Clanabogan a positive and beneficial experience for each individual.
5 Staffing
The staffing profile for the 6 units is typically as described here.
The organisation has 10 Domiciliary Care Managers, including the Registered Manager, registered with the Northern Ireland Social Care Council.
In addition there are 3 senior domiciliary care vocational coworkers, and 6 employed domiciliary care support workers. These ratios may change slightly according to recruitment and career path factors.
Each year approximately 10-12 short term volunteer coworkers join the Community for periods from 3 months to 2 years.
Training
All workers are trained to National Standards, including Induction, Professional training, Mandatory training and advised training.
High priority is given to Vulnerable Adult and Child Protection, Health and Safety and Risk assessment and management.
Training is through Training Organisations and inhouse. Continuing Professional Development is supported and promoted.
Qualifications
Of the approximately 19 permanent domiciliary care managers and workers the qualifications as of 2010 are as follows:
1 Diploma Social Work and PQ 1 - 6
1 Registered Nurse UKCC Register Part 5 (Learning Disability)
1 Higher Professional Diploma Level 4 5 Core Units
13 NVQ 3 Health and Social Care
1 Diploma Curative Education (Open University/Northern College)
5 Anthroposophical Curative Education and Social Therapy Diploma (3 years)
4 Other anthroposophical therapeutic qualifications (included in above)
4 Other Higher Education Bachelor and Masters degrees (included in above)
6 Complaints of Service Users and Carers
The welfare of the residents of Camphill Community Clanabogan is the mutual concern of all who are with them. Camphill Community Clanabogan attempts to provide an environment in which any questions of dissatisfaction between people can be resolved in a prompt and human fashion to the benefit of all concerned.
Any concern or complaint which relates to abuse, exploitation or neglect of a vulnerable adult is immediately dealt with through the Protection of Vulnerable Adults procedure.
Any complaint which relates to a failure to comply with the statutory regulations should be referred directly to the Regulation and Quality Improvement Authority.
Management groups eg Focus Group, Management Council, CCT NI will also be informed of these complaints as appropriate.
If possible, difficulties should be resolved informally with the individual concerned.
Residents can approach any coworker who will refer to a senior coworker/manager/coordinator who will implement the Complaints Procedure.
There are also two named complaints contact people, see Residents Handbook.
Carers should express concerns verbally or in writing to a senior coworker/manager/coordinator, who will implement the Complaints Procedure.
This includes further conversation, written acknowledgement within 3 working days and a final response within 28 working days.
Carers can also write directly to any Camphill or external body. See attached list.
The registered provider and all other staff will cooperate with any complaints investigation carried out by any authorised external body.
Camphill Communities Trust (NI) will be kept informed where appropriate.
Clear records will be kept and maintained for 6 years.
Complainants can also pursue the complaint through other bodies whose role is to support and facilitate them. See attached list.
The Regulation and Quality Improvement Authority (RQIA) is an independent non-departmental public body charged with overall responsibility for regulating, inspecting and monitoring the standard and quality of health and personal social services provision. It has a duty to assess how organisations handle complaints in the light of the standards and regulations laid down by the DHSSPS. It also assesses local procedures and identifies wider issues in order to raise standards. RQIA directly investigates complaints about a registered organisation's non compliance with regulations.
RQIA considers complaints received where
- the complainant remains dissatisfied following local resolution or
- the registered provider has failed to comply with regulations
RQIA may decide
- to refer back to local resolution
- to review the process or
- that no further action is required.
Complainants can also refer their complaint to the Ombudsman or the NI Commissioner of Complaints.
Advocacy
Complainants may need help to express their complaint and to go through the ensuing process. Advocacy services are provided by Health and Social Services Councils. See attached list.
A prompt and clear response to concerns and complaints maintains trust, and open communication facilitates the process. Facts should be established and recorded without being clouded by opinion and emotion.
Concerns and complaints should be seen in relation to the aims and objectives of the Community and the services provided. Complaints and the response should be proportionate.
Concerns and complaints play an important role in alerting staff and management, empowering users and carers, improving services and enhancing trust, partnership and human relationships.
Camphill Community Clanabogan aims to be responsive and accountable and to deal with complaints openly, fairly, positively and proactively in order to resolve differences and promote learning and the development of our services.
ADDRESSES:
The Chairperson
Home Group
Camphill Community Clanabogan
15 Drudgeon Road
Omagh
Co Tyrone BT78 1TJ
The Chairperson of Clanabogan Management
Council
C/o The Office
Camphill Community Clanabogan
15 Drudgeon Road
Omagh
Co Tyrone BT78 1TJ
Advocacy and Liaison Services
Strathdene House
Tyrone & Fermanagh Hospital
Omagh
Co Tyrone BT79 0NS
Complaints Officer
Strathdene House
Tyrone & Fermanagh Hospital
Omagh
Co Tyrone BT79 0NS
Telephone: 028 8283 5285
WHSS Board Complaints Manager
15 Gransha Park
Clooney Road
Londonderry
BT47 6FN
Telephone: 028 7186 4325
Northern Ireland Ombudsman/Commissioner for Complaints
33 Wellington Place
Belfast
BT1 6HN
Telephone: 0800 343 424
Please note:- Any coworker or staff member with a complaint should see relevant coworker or staff Handbook.
Complaints Procedures in different formats are also available.
Regulation and Quality Improvement Authority (Domiciliary Care)
9th Floor
Riverside Tower
5 Lanyon Place
Belfast
BT1 3BT
Telephone: 028 9051 7500
Regulation and Quality Improvement Authority (Daycare)
Hilltop
Tyrone & Fermanagh Hospital
Omagh
Co Tyrone BT79 0NS
Telephone: 028 82245828
Senior Social Worker
Health & Disability Programme
Community Services Department
Tyrone & Fermanagh Hospital
Omagh
Co Tyrone BT79 0NS
Telephone: 028 8283 5050
WHSS Patient and Client Council
Tyrone & Fermanagh Hospital
Omagh
Co Tyrone BT79 0NS
Telephone: 028 82252555
Refer to:
HPSS Complaints Procedure
Complaints Procedures in different formats
Coworker and Employee Handbooks
Service Users' Handbook
7 Organisational Structure
Camphill Community Clanabogan belongs to the international Camphill Movement and is a member of the Association of Camphill Communities. In Northern Ireland it is part of the Camphill Communities Trust (NI) which is a registered charity and limited company.
A local Management Council is constituted within a non-profit-making company and meets monthly. This body has legal and financial responsibilities.
The Craigowen Housing Association facilitates the provision of housing.
Responsibility for all aspects of the Community (policy, management, staffing, care) is vested in the coworkers of the Community who form groups structured in the following way:
The Focus Meeting (permanent coworkers): policies, serious concerns.
The Homegroup (home coordinators): day to day running, care standards, welfare of residents and coworkers.
The Home and Worklife Group (permanent coworkers, home and work coordinators): work placements, day care standards and policies, general community concerns.
The House Meeting (residents and coworkers in a house): management and concerns of a single house.
The Work Meeting (residents and coworkers working together): Management and concerns of a work area.
The Forum (residents and coworkers): sharing information, raising concerns, future planning.
Finance Group (coworkers): budgets, income and expenditure.
The Concern Meeting (any coworker or resident): ad hoc on a particular topic.
Other specialist meetings are responsible for particular areas as indicated by name:
Cultural Group, Building Group, Therapists Group, Land Group, Workshop Group, Timetable Group, Drivers Group, Training Group, Camphill Community Group.
7 Organisational Structure
Registered Provider
with and on behalf of Camphill Community Clanabogan Management Council
Delegates to
Registered Manager
Focus and Finance Group
Relate to
Outside Community Within the Community
Consultation with Consultation with
Commissioners & Funders Home Group Home Coordinators
House Communities
Supporting People
Health Care Trusts Home & Worklife Meeting
Work Coordinators
Regulators RQIA NISCC Workshops
Craigowen Housing Association Cultural Group
Parents, Advocates, Friends Admissions Group
Social Care Coordinators Group
Friends of Clanabogan Group Coworker Recruitment Group
Camphill Movement nationally Employees
& internationally Finance Group
Other organisations Building & Maintenance Group
ARC NI, Health Matters Health & Safety Focus Group
Child Protection NI Training Group
South West College Supporting People Group
Family Day Committee
The Forum Meeting
for the whole Community
8 Ethos and Mission Statement
The Camphill Movement, which was founded in 1939, works to create communities in which vulnerable children and adults, many with learning disabilities can live, learn and work with others in healthy social relationships based on mutual care and respect. Camphill is inspired by Christian ideas as articulated by Rudolf Steiner and recognises the spiritual uniqueness of each human being regardless of disability or religious or racial background.